What are Flex Hours?

Flex Hours are times when we make your thermostat schedule a bit more flexible, slightly shifting when your heating or cooling equipment run. We do this on occasional extreme-weather days, when demand for energy spikes because lots of people are using energy at once.

During Flex Hours, we heat or cool your home before energy demand spikes, then run your A/C or heat a little less in the hours when demand is highest. We always make sure your home stays within a few degrees of your regularly programmed temperatures, so you should stay comfortable before, during, and after Flex Hours.

Flex Hours only happen on occasional extremely {hot or cold} days, and only up to five times per season. We always notify you when they’re coming up, and we never adjust your thermostat on days when Flex Hours occur.